Autopilot reset failed. Mobile Device Management (MDM) Reply.
Autopilot reset failed. microsoft-intune, question.
- Autopilot reset failed When a user leaves the organization, and you want to repurpose/reassign the device to another user, you can perform an Autopilot Unlike local Windows Autopilot reset, when the remote Windows Autopilot Reset is initiated for a device, the reset might not start immediately. Reply reply tohanry Autopilotの再実行 「設定」→「回復」→「PCをリセットする」をクリックし、指示に従いPCを初期化します。 ログイン画面が表示されたら、AzureADユーザーでログインします。 Autopilotの画面になるので、完了するまで待ちます。 The Windows Autopilot report automatically updates deployment status from In progress to Failed after 4 hours if Intune didn't receive a success or failure status. We will remotely trigger Windows Autopilot reset using the Intune admin center to reset a Windows 11 device and check the end user experience. Once the Autopilot Reset is complete, the device is again ready for use. Next, open the Autopilot event log (microsoft-windows-moderndeployment-diagnostics-provider-autopilot. The Windows Autopilot Reset should start shortly thereafter on the device. exe -area Autopilot -cab c:\autopilot. SHOP SUPPORT. So you can see when the Autopilot profile was downloaded to the machine (right after internet connectivity was established), when the MDM enrollment completed (right after the user entered their Azure AD credentials in this case), the installation details for Intune Management Extensions (IME, a. In one of five attempts – process is finished Windows Autopilot Reset は、プロビジョニング パッケージの再適用など、この情報が復元されるまでユーザーがデスクトップにアクセスできないようにブロックします。 MDM サービスに登録されているデバイスの場合、Windows Autopilot Reset は MDM 同期が完了するま 2nd Scenario, Without apps and Profile for Autopilot pre-provisioning. exe tool to configure a Windows Recovery Environment (Windows RE) boot image and a push-button reset recovery image, and to administer recovery options and customizations. Forcing a device to start the remote Windows trying to enroll device into intune via autopilot but the device setup has failed Windows Autopilot A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices. Due to the slowness and reliability issues with AutoPilot Reset, our normal process for that is to take a USB with windows and an unattend file on it to format the device, install windows, and then let AutoPilot do the rest during the OOBE. md#troubleshooting) for more help if Windows Autopilot Reset fails immediately with the error: `Ran into trouble. We only deploy win32 apps but you may have some other registry locations with apps in. Windows Autopilot is a collection of technologies used to set up and pre-configure new devices, getting them ready for productive use. We then had the machine patched with the latest Windows updates. Stuck on Device Setup . 1708) Out-of-band (microsoft. how do I tr HI Please can someone help me. The Autopilot Reset does not support Hybrid Azure AD joined devices; a full device wipe is required. Best. Devices in user-driven mode have already completed this step by time they open the ESP. As a result, when you do a reset, it will fail in Device Preparation, at the “Registering your device for Can I just turn off the computer and try again? Sometimes new devices get stuck in autopilot. DeviceAuthStatus : FAILED. Windows Autopilot is a Microsoft cloud service that simplifies the setup and pre-configuration of new devices to prepare them for end users. The scenarios for troubleshooting a failed deployment are sub-optimal, especially when you need to reset For devices that have had their partitions deleted and Windows 11 23h2 reinstalled and manually joined to autopilot at OOBE, any autopilot reset command Skip to content. ” You can User shall just reset the device one more time from advanced startup. select Next. In this case, stop and restart the service to possibly fix your issue. 502 questions Sign in to follow Follow I find a known issue that Hybrid Azure AD Autopilot deployment with ESP takes longer than the timeout duration entered in the ESP profile in the following link: Step 8: Perform an Autopilot Reset Remotely (if possible): If the device is in a state where it can be managed, an Autopilot reset might resolve the issue by reinitiating the enrolment and app deployment process. In the Assignments page: Under Included groups, select Add groups. Try again in {lockoutTime} minutes. Instead, the reset will occur when the device next checks in with Intune and gets updated policy. Topics. For more information, see the entry for Autopilot self-Deploying mode and Autopilot pre-provisioning in Networking requirements. com. Now trying to do a DomainJoin So far Gone into my existing AD Connect and added the device options Intune In this video, I show you how to perform a Windows Autopilot reset on a device to get it to a business-ready state for a new user. Next to Autopilot Reset, select Allow. microsoft. We often have laptops coming in that we "reimage" and distribute back to students. All devices that have had a Fresh Start or Autopilot Reset initiated essentially appear like they've got hardware problems and begin a wipe they can never finish and you have what looks like dead HDD. It's possible that the report didn't receive the latest status from the device before the device is powered off which results in an incorrect Failed status, even when the deployment The recovery partition couldn't see the SSD drive, so it just failed to the boot troubleshooting menu. 0 and the Autopilot Reset works like a PC Reset, like the other Wipe operations that Silverback supports for Windows 10 and Windows 11 devices, except that the Autopilot reset keeps the device enrolled in Microsoft Entra ID and in Silverback. I'm using Rename-Computer PS cmdlet, but doesn't work when I push the Known issues Exporting logs during the out-of-box experience (OOBE) doesn't show result. When a Windows Autopilot deployment fails, most IT pros find that the out-of-box experience does not behave as expected, because Windows failed to download an Autopilot profile. It's not mine, but it works well. It provides a fresh start without needing re-enrollment in the management system. We had some Lenovos running emmc hdds - to get autopilot reset to work properly we had to inject the driver into the WinRE wim file on the recovery partition Reply reply In this blog post, I will demonstrate the steps on how to perform Windows Autopilot Reset. Windows. So, I don’t know if running Depending on the build/revision, the autopilot registry flag can be a little finicky to reset. Autopilot (Microsoft Autopilot) can be used to reset, repurpose, and recover devices. I've just tried an Autopilot Reset on a fresh device, but when I try to re-enter preprovisioning, it fails immediately (as in, instantly), and there are no diagnostics available. How Windows Autopilot Reset works. Prepare your "System-Reset" test using a DELL ImageAsist image ##### Download ISO via MS MediaCreationTool Windows 10 - e. Note: As per Microsoft documentation, “Windows 10 device will contact the Windows Autopilot Deployment Service using the same services used for Windows Activation. To resolve the error, proceed with the troubleshooting steps below. Autopilot downloader failed to download profile for DdsZtdPolicyManager. In addition to Rudy_Ooms_MVP's answer (the most likely cause): You can check for pending restarts in registry with this script. This is powerful for MSPs This service may be experiencing an issue, causing your reset process to fail. This is one of the requirements for Initiating Autopilot Reset. staus pending. No idea why this is happening, the url is on the allow list and is not being blocked anywhere. Upvote 1 Downvote The AutoPilot reset action returns the device to a fully configured and/or IT-approved state. As well, you will not find the object in the Azure AD devices list, or if you do find an object representing this device, it will most likely be a stale record (just remove it). Has anyone had a similar See Windows Autopilot Reset: Troubleshooting for more help if Windows Autopilot Reset fails immediately with the error: Ran into trouble. If we reset a personal device, not enrolled/AD joined in Intune, the same happens. If a device needs to be removed as a Windows Autopilot device, see Deregister a device . This causes the deployment process to fail o nce the Enrollment Status Page (ESP) time out is reached This change impacts devices when they're reused, reset, or when redeploying a profile. This week it’s all about (remote) Windows AutoPilot Reset. (There is no where in the device to enable it) and that there was a failed enrolment yesterday, the same day I enrolled the A remote Autopilot Reset. This step is required in Autopilot self-deploying mode and Autopilot pre-provisioning deployment. We changed the value from the failed Reg key Autopilot. Please sign in with an administrator account to Most search results said this happens if WinRE is not enabled. What would be the best options for the scenarios below? Redeploy device to same user. Under General, scroll down and locate Autopilot Reset. a. I forgot to check the status to verify that it was not already enabled before I ran it. Our autopilot devices either go through the full auto pilot enrolment or sometimes white glove. Profile download failure. Open comment sort options. You may see the message Fix pending in the Autopilot devices page, which indicates that there was a hardware change on the device. 0 is required. exe -area Autopilot;TPM -cab <pathToOutputCabFile> For runtime provisioning Microsoft Intune Beginners Video Tutorials Series:This is a step by step guide on How to Perform Windows Autopilot Reset from Intune Portal. Storage pool on Synology NAS show both drives as System partition failed and Crashed respectively. Still quite useful if the next end user has the same role. The Autopilot solution enables an IT department to achieve the above with little to no Autopilot Reset. "Your account has been locked due to multiple failed attempts. Fresh start was a fairly quick option in testing. Redeploy device to a new user. The apps aren't tracked Windows Autopilot Reset failed. Let’s see some of the events. A community for people to share information about Windows AutoPilot. The device groups selected here are normally the same device groups created when implementing the different Autopilot scenarios. Date added: January 6, 2025 When a failure occurs during the provisioning process, an Export logs option is displayed to the user. (or just Autopilot reset). "The Autopilot Reset does not support Hybrid Azure AD joined devices; a full device wipe is required. This is a post about where to look to find the cause when Autopilot fails. Reply reply More replies More replies. I can deploy apps and policies etc and that is all working fine. In my previous post, Windows Autopilot Troubleshooting Basics, we discussed different troubleshooting areas such as Network Activity, Registry, and Event Viewer. every machine being fully “reset”. Stolen or lost device. As shown below, the temp record will be in format. Would be nice to have all the options available. After using Powershell to register the device serial with Intune, the process hangs on the "Please wait while we set up your device" screen, immediately after signing in as the AAD user. Redeploy the Autopilot deployment profile. We have a hybrid AutoPilot build which uses secureboot and bitlocker with pre-boot authentication. The weird thing is that other laptops of the exact same type are wiping without issue. Device is either disabled or deleted. In this stage 1, the device will try to establish an internet connection (wired or wireless). This post will discuss the benefits, usage, and examples of the Windows MDM Diagnostics Tool. I have Autopilot reset the device again. Intune. This issue appears to be affecting some of our machines during the autopilot phase whereby the ESP will eventually time out and fail due to it not being able to install the Only from the Windows Lock Screen, and only if you enable it with a Device Restrictions Policy for Windows 10 or Later, Settings Templates, General -> Allow Local Autopilot Reset. I used the *__Reset this PC __*Windows procedure. " In the Hi, Trying to add part of the serial number to the computer name but because Autopilot Hybrid mode doesn't allow that so I'm trying to modify the computer name after provisioning. An Autopilot Reset warning message is displayed. After an autopilot reset command is sent, the device will complete the configuration. Autopilot Reset removes all the files, apps, and settings on a device (including the user profile) but retains the connection to Azure AD and Intune. Top. If you want to sell your old personal device, re-assign a company device or if it's stolen, there should no data being left on the device, after a reset/wipe. UPDATE For some reason some laptops had to re-initialise WinRE twice before Autopilot Reset could succeed. com)). (process stuck on 89% and failed). NielsScheffers. Launch the After that Autopilot Reset will follow through. 3rd Scenario, Autopilot Profile with user login. Now if that doesn’t work, you can try a sysprep or worst case doing a factory reset. The end-user should not have this option. May 31, 2022. exe /disable reagentc. evtx) and look for errors. It removes the need for imaging and re-imaging devices, as it builds on the existing preinstalled operating system and allows IT to distribute any required configurations, scripts and apps during the out-of-box-experience (OOBE). You could also see the We are testing the Autopilot deployment and on one of the machines we are encountering the error Autopilot reset ran into trouble. Autopilot Reset (when working) does that Pre-Provisioning (that is the 2 first enrollment steps). I have one now which has been trying to download the Apps for about 4 hours. I am unable to Hybrid environment. When selected, it saves the file to the first USB drive on the device without displaying the browse dialog. What is Windows Autopilot ? According to Microsoft, Windows Autopilot is a collection of technologies used to set up and pre-configure new devices, getting them ready for productive use. Select Yes to continue. New Failed to install "App" elementary OS 6 When using Windows Autopilot to deploy in self-deploying mode, the following end-user experience should be observed: Once the device connects to a network, the Autopilot profile is downloaded. You can also use Windows Autopilot to reset, repurpose and recover devices. We are having an issue with our AutoPilot builds. Follow my blogs: True, I have tested the autopilot reset as you do do a locally triggered version. " Local reset - a Windows Autopilot Reset started locally on the device by a user. For more information, see Step by step tutorial for Windows Autopilot Reset in Intune, Reset devices with remote Windows Autopilot Reset, When logs are finished processing on a failed device, they're automatically captured and uploaded to Intune. The following actions occur during a Windows Went into Intune and through Bulk Device Actions set the 38 to Autopilot Reset Started going through them about 10 at a time, just doing the first part, getting it to reset through to OOBE, deciding to do White Glove once they were all done (I got through about 20 of them) (or Intune thinks has failed to install). So the autopilot profile is already downloaded in the folder: c:\windows\servicestate\wmansvc folder I would delete that profile and clear the autopilot folders in this folder and reboot the device? Antivirus or security software interference – Antivirus or security software on your PC may interfere with the Autopilot reset process. AD Connect for syncing users to Office 365 Just got Autopilot working on some laptops where users can log in with their O365 credentials after doing a reset on the laptop. This capability is added in Windows 10, Insider Preview Build 17672 and later. When returning devices to OOBE, we use Intune Wipe as the other options (AutoPilot Reset / Fresh Start) aren't supported on Autopilot Reset also maintains the region/language/keyboard, any provisioning packages applied, and Wi-Fi connections. The collected logs can be sent to the system admin to troubleshoot further. The only fix I have found for this is after the device has failed, which is to send an autopilot reset command to the device. This removes personal files, apps, and settings, and applies the original settings and management settings, so the devices are ready to use. Mobile Device Management (MDM) Reply. cab to collect the autopilot logs. You’re basically removing the last user from a device and (depending on your Intune deployment configuration) handing it right over to the This only happens after a device is reset or a fresh start command is sent to the laptop as we plan to redeploy the devices. thanks. The laptops are 100% stock Dell image with autopilot. Tech Community Community Hubs. PC Data Center Mobile: Lenovo Mobile: Motorola Smart Service Parts COMMUNITY My Account / Anguilla Antigua and Barbuda Argentina Aruba Australia Austria Bahamas I've had to move our autopilot for existing devices task sequence to the "faster" V2 method which doesn't install the SCCM client or sysprep the machine, and this involved basically rejigging the entire onboarding infrastructure, which we haven't touched in about two years. sidecar), and then the tracking information mdmdiagnosticstool. It basically wipes a device with maintaining the enrollment state but not the user data. To investigate this issue further, log in to the target device and check the MDM diagnostic logs. For more information, see Policy refresh intervals. 5: 3439: May 20, 2021 301 Moved Permanently The device would need to be re-registered to complete a successful Autopilot deployment. Autopilot Reset: This reset maintains device management settings and organizational configurations while removing personal data. [!NOTE] Make sure to add the correct device groups under Included groups and not under Excluded groups. I compared one of the successful laptops with one of the failed laptops -- BIOS version, revision, settings, everything in every menu/submenu matched identically. After enrollment, the device calculates the policies You can use the REAgentC. I re-enrolled the device using some licensed user account. Please sign in with an administrator account to see why and reset manually. RESET DEVICE—This is the option to restart the process from scratch. Windows Autopilot Reset works by using the push-button reset feature in Windows. Initially, a temp record is created when a Windows autopilot computer starts communicating with Intune cloud service. To generate the MDM diagnostic log files, follow the steps below: Login on the target Windows device. A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices. By “Autopilot”, I am referring to the whole process of deploying, enrolling and setting up a Windows device. exe -area Autopilot -cab <pathToOutputCabFile> For self-deploying, white glove, and any other scenarios in which a physical device is used, enter the following command: mdmdiagnosticstool. The machine rolled out fine with the entire Autopilot process. (was used by another user which no longer works for the company) Retire or Delete a device. Reinstall the OS with drivers injected When doing an autopilot reset from the portal I get an error that cannot be completed, when doing a local reset it works perfectly and shows me the autopilot menu where I enter my user UPN etc. . Enabling the WinRE Autopilot Reset Error code 0x80070032 occurs when the target device’s Windows Recovery Environment (WinRE) is disabled. reagentc. If you see any errors like this: AutopilotManager reported that MSA TPM is not configured for hardware TPM attestation even though the profile indicates it is required. Remote reset - a Windows Autopilot Reset started remotely by an Intune admin in Microsoft Intune. my azure ad joined laptop autopilot rest is not working. Autopilot cannot proceed You can then type in mdmdiagnosticstool. microsoft-intune, question. When a hybrid device goes through a full device reset, it may take up to 24 hours for it to be ready to be deployed again. As that machine's hash value is already in our Autopilot device list, the machine was booted up with the Autopilot process and was deployed with our Intune policies with all the configuration profiles, scripts and etc. 1) They will help you troubleshoot what went wrong. REAgentC comes with Windows, and you can run the REAgentC command on an offline Windows image or on a running Windows operating I have a hybrid AD environment, so "autopilot reset" option isn't possible. COLLECT LOGS—This is the best option for the end-user to collect the logs. The pre-provisioning process uses Windows Autopilot self-deploying capabilities, so TPM 2. Diagnostics might include user identifiable information such as user See [Windows Autopilot Reset: Troubleshooting](windows-autopilot-reset. Iron Contributor. Can I just hold the power button or is there a proper way to cancel the provisioning? I want to get this one setup by the end of the day There are two situations where Autopilot does not check connectivity to a domain controller in a Hybrid Azure AD Join scenario: The Autopilot profile has been configured to “Skip AD connectivity check,” and is running either Windows 10 2004 or the December cumulative update for Windows 10 1903 or 1909, as specified in the requirements. What I have done. If it still doesn’t The autopilot reset error 0x80070032 translates to ERROR_NOT_SUPPORTED and occurs when the Windows Recovery Environment (WinRE) is disabled on the remote device. k. But, occasionally, this back-end process fails. Once that happens (maybe 30 minutes) reboot the device and see if that solves the issue. Ideas? Share Add a Comment. Autopilot - Joining your organisations network failed. Windows Autopilot FAQ. I just ran the command enable WINRE and it was successful. please can someone help me? Windows 10 - Recovery - System-Reset failed - Workaround: add most recent Some Windows 10 builds do not support the Updated 07/12/22: There is currently a known issue impacting Windows 11 SE devices that were updated to the W indows 11 May updates (KB5013943) or above, which prevents applications from being installed during the Windows Autopilot pre-provisioning technician flow. A Windows Autopilot Reset can be forced to start sooner on a device by So if a initial autopilot reset failed and when I restarted the laptop it started factory resetting itself(I did find wifi credentials still there after the reset) could this have been due to the autopilot reset which already failed, or should this be due to another wipe or a autopilot reset? Would the autopilot reset work even after a restart Local Windows Autopilot Reset in Intune. Products. "Homing Failed: printer halter, please reset" upvotes Autopilot failed to acquire a device ticket for target URL https://ztd. Establish Internet Connection – Windows Autopilot Troubleshooting – Beginners Guide. Doing a local device reset or a Fresh Start has resulted in some success where the defaultuser0 account is still present but there is an option to log in as another user. Having to cast my mind back and re-implement critical infrastructure For some reason some of our laptops are still failing when wiping from Intune (Wipe: Failed). Verify that the user signing into the device during OOBE is a member of the user group specified in the Windows Autopilot device preparation policy. MDM Intune managed apps - None are installing (All show "0x0" "Agent Installation Failed") - this is a reset laptop re-built by AutoPilot. Fresh Start: The Fresh Start option removes bloatware or unnecessary applications installed by the device manufacturer, restoring Windows to a more Stop there, watch the Autopilot group and when you see the device show up in the group check it in the Autopilot devices node and make sure it shows as assigned. To do that, open the "Start" menu, find "Command Prompt", and select "Run as Administrator. I didn't need to delete Autopilot record. In both instances the user logs in to the auto pilot OOBE with their UPN This information helps to correlate at which stage autopilot deployment is getting failed. Windows Autopilot profiles take precedence over Windows Autopilot device preparation policies. exe initially sets the computer name to "DESKTOP-", but this happens to other devices aswell so this is normal. The first autopilot worked fine on my test device but after the autopilot reset it hangs at the policy section, it eventually completes but it doesn't set any policies applied within the device? When I look at the Account and go to Info there's no policies listed like there was before, it had a list of like power, encryption, password, etc. THEN, it only works if you don't use Azure AD Hybrid Join (read: you I've joined a company as an IT admin recently and I am testing Autopilot Reset as an alternative to wiping devices. Click this button to continue troubleshooting with failed apps or configurations. dds. Autopilot Reset is the best option for re-using a device within your organization. Device Preparation went successfully. Used a recent version (21H1) to test. The error says it could not find the When an Autopilot Reset happens, the required apps aren't installed on the Enrollment Status Page (ESP) before the user reaches the desktop. Sort by: Best. These causes are liable to vary on different computers. ` Let’s check how to Troubleshoot Windows Autopilot Issues with the MDM Diagnostics Tool. g. For the specific steps, see Delete devices from the Endpoint Manager admin center. Keyboard layout. A message should display confirming that the Autopilot reset is initiated. ","editedGroupHub Remote Autopilot reset is an action that came with Silverback 22. Here you'll see all win32 apps being deployed. Autopilot Reset also maintains the region/language/keyboard, any machine provisioning HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Autopilot\EnrollmentStatusTracking\Device\Setup\Apps\Tracking\Sidecar . In the Select groups to include window that opens, select the groups that the configuration profile should be assigned to and then select Select. A collection of Microsoft technologies used to set up and pre-configure new devices and to reset This blog post uses remote Windows AutoPilot Reset, to remotely trigger a device reset on Windows 10 devices. HRESULT = 0x800704CF. Finally I got the answer from MS article: If there is an issue with the recovery environment during Autopilot reset, you must enter administrator credentials to continue with the reset process. exe /enable However, on Intune side it still seems to report Autopilot Reset failed. If connected to Ethernet, and the Autopilot profile is configured to skip them, the following pages aren't displayed: Language and locale. The TPM attestation process also requires access to a set of HTTPS URLs that are unique for each TPM provider. Autopilot Reset Failing To Keep Updates Microsoft have issued an out of band update to fix an issue when downloading / installing MS Store Apps ( May 19, 2022—KB5015020 (OS Builds 19042. Resolution To redeploy the device through Autopilot: Delete the device record in Intune. As these might contain huge set of logs, you can contact Microsoft support with these logs to get a I'm attempting to setup a Windows 10 VM using Autopilot. Hi Community I am currently setting up Autopilot and want to enable BitLocker security at the point when the device is built or as a last resort could For example, yesterday I ran a batch of 17 systems, but only 2 succeeded with Autopilot on the first go - the remaining 15 failed with TPM attestation timed out. 20H2 / 21H1 "System Reset" failed - hard disk not found; Autopilot cannot work without internet connectivity. Under Included groups > Groups, ensure the If you try to reset a unit to the initial OOBE / AutoPilot-Config then you may see only a screen like this . HDJ "DeploymentProfileName":"DT_Autopilot" OOBE setting in DT_Autopilot deployment profile: Apply device name template: Yes Enter a name: DT-%SERIAL% msoobe. It works like a charm, user login, device, setup, apps install, configuration profile setup and user login altogether. Failed: reset internals failed TPM 2 is enabled and autopilot rest is enabled in devise restriction policy. Reply. rcvpgf wdriuigi wjcz bfpwp nwzls grwv oketrv jasxm ldgvc ignfan gesdge pemnvc rab jabvvm gtmq